Refund Policy

Last Updated: January 2025

1. Pay-Per-Order Billing Model

ManageOrder360 follows a ₹1 per successfully processed order model. There are no setup fees, no subscription charges, and no hidden costs.

2. Non-Refundable Charges

Because billing is usage-based and post-paid:

• Successfully processed orders are non-refundable.
• You are not charged for cancelled, failed, or duplicate orders.

3. Billing Disputes

If you believe you were incorrectly billed, contact us within 7 days of receiving the invoice. Valid issues will be adjusted in the next billing cycle.

4. Wallet / Prepaid Credits (If Applicable)

• Wallet balance is non-refundable but never expires.
• In case of account closure, refunds may be processed case-by-case.

5. No Refunds for Service Disruptions

Refunds are not provided for issues caused by:

• Internet issues
• Courier or marketplace API failure
• Shopify, Flipkart, or Amazon downtime
• User configuration or integration errors

6. Platform Outages

In rare cases of a confirmed ManageOrder360 outage, we may provide credits or adjustments at our discretion.

7. Fraud or Misuse

No refunds or credits will be provided if fraudulent activity or order manipulation is detected.

8. Contact

For billing or refund assistance:
Email: billing@manageorder360.com
Support: contact@manageorder360.com